OVpay

Introduction

Paying for public transport in the Netherlands has changed. Instead of the classic OV-chipkaart, OVpay makes it more flexible to check in and out in different ways.

Project

Within a multidisciplinary team at Translink I worked as a User Experience Designer on the digital products for OVpay. The goal of these digital products (OVpay app and web), is to provide customer service for public transport users in the Netherlands.

Company

Translink (the operator for the payment system in Dutch public transport)

Role

User Experience Designer

Tools

Figma, ProtoPie, Photoshop

Project details

Public transport in the Netherlands works with one system: OV-chipkaart. The
operator for this system is Translink.
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OV-chipkaart’s successor is OVpay, whereby the purpose is to provide flexibility in how users check-in/out and pay while traveling in the Dutch public transport system.
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At Translink I worked in a multidisciplinary team, whereby I contributed in creating flows, wireframes and in preparing and conducting usability tests.
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Black and white screens are made for designing the interactions. Colored screens
show the implementation of the branding and identity.

All images belong to Translink and are created within a multidisciplinary team.